Tracking order

Thank you for shopping at CahciLoddi. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide on how to track your package from our store to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, we will send you a confirmation email to the address you provided during checkout. This email will contain your unique tracking number and the name of the shipping carrier. Please check your inbox (and spam folder) for an email from [email protected].

Step 2: Track Using a Third-Party Service

To make tracking easier and more reliable, we recommend using a trusted third-party tracking platform. These services consolidate data from multiple carriers, giving you real-time updates in one place.

Recommended Tracking Tool: 17TRACK

17TRACK is a free, global package tracking service that supports over 700 carriers worldwide. To use it:

  1. Visit www.17track.net .
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the "Track" button.
  4. View the detailed status, including the current location, estimated delivery date, and all transit events.

You can also download the 17TRACK mobile app for push notifications on your phone.

Alternative Options

If you prefer other services, you can also use PackageRadar or AfterShip. Both work similarly: simply paste your tracking number into their search field and click to track.

Step 3: What to Do If Tracking Information Is Not Updating

It is normal for tracking information to take 24–48 hours to appear after the shipment is created, especially for international orders. If your tracking number shows no results after 48 hours, or if the status has not changed for more than 5 business days, please contact our support team at [email protected] with your order number and tracking number. We will investigate and get back to you promptly.

Important Notes

  • Please keep your tracking number and order number safe for reference.
  • Delivery times may vary depending on your location, customs processing, and carrier schedules.
  • For any issues related to lost or damaged packages, please email us at [email protected] and we will assist you with the claim process.

We appreciate your trust in CahciLoddi. If you have any further questions, do not hesitate to reach out to us via email.