Refund policy
At CahciLoddi, we are committed to ensuring your satisfaction with every purchase of Pants, Skirts, and T-Shirts. If you are not completely satisfied with your order, please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. All returned items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
How to Request a Refund
To initiate a refund request, please contact our support team via email at [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a return authorization and instructions for shipping the items back to us.
Refund Process
Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that original shipping charges are non-refundable, and you are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and a description of the issue. We will arrange for a replacement or full refund, including any applicable shipping costs.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us at [email protected]. We are here to help and will respond to your inquiry as quickly as possible.